Support & FAQ
Find answers to common questions about AI Photo Sorter
Getting Started
How do I use AI Photo Sorter?
Simply grant the app permission to access your photo library, and it will automatically scan for duplicates and similar photos. You can then review the grouped photos and delete the ones you don't want to keep.
What permissions does the app need?
The app requires Photo Library access to analyze and organize your photos. This is the only permission needed, and you can revoke it anytime in your iOS Settings.
Does the app work offline?
Yes! All AI processing happens on your device, so no internet connection is required. Your photos are analyzed completely offline.
Privacy & Security
Is my data safe?
Absolutely. AI Photo Sorter processes everything on your device using Apple's Vision framework. No photos, data, or analytics are ever sent to any servers. We don't have servers because we don't need them.
Can you see my photos?
No. Your photos never leave your device. All analysis happens locally on your iPhone, and we have no way to access or view your photos.
Do you use any third-party services?
No. We don't use any third-party analytics, tracking, or advertising services. The app is completely standalone.
Photo Organization
How does the app find similar photos?
AI Photo Sorter uses Apple's advanced Vision framework to analyze the visual content of your photos. It can identify duplicates, near-duplicates, and photos that are visually similar.
How are photos scored for quality?
The app analyzes multiple factors including sharpness, exposure, composition, and other visual characteristics to determine photo quality. This helps you identify your best shots when you have similar photos.
Can I undo deletions?
Yes! When you delete photos through the app, they're moved to your "Recently Deleted" album in the iOS Photos app, where they remain for 30 days. You can restore them anytime during that period.
How long does analysis take?
Analysis time depends on the size of your photo library. The app uses on-device AI which is very fast, but larger libraries with thousands of photos may take a few minutes to complete the initial scan.
Technical Support
What iOS version do I need?
AI Photo Sorter requires iOS 15.0 or later. The app is optimized for the latest iOS versions to take advantage of the newest AI capabilities.
Which devices are supported?
The app works on all iPhones running iOS 15.0 or later. For the best performance, we recommend iPhone 12 or newer.
The app is slow or crashing. What should I do?
Try these steps:
- Ensure you have the latest version of the app from the App Store
- Restart your iPhone
- Make sure you have adequate storage space (at least 1GB free)
- Close other apps running in the background
If issues persist, please contact our support team.
How do I reset the app?
You can delete and reinstall the app from the App Store. Since all processing happens on-device and no data is stored externally, this will give you a fresh start.
Billing & Subscriptions
Is the app free?
Please check the App Store listing for current pricing and any available free trial periods.
How do I cancel my subscription?
To cancel your subscription:
- Open the Settings app on your iPhone
- Tap your name at the top
- Tap "Subscriptions"
- Select AI Photo Sorter
- Tap "Cancel Subscription"
Can I get a refund?
Refund requests are handled by Apple. You can request a refund through your App Store purchase history or by visiting reportaproblem.apple.com.
Still Need Help?
If you couldn't find the answer you're looking for, please don't hesitate to reach out to our support team.